What to expect when you call the NABS Advice Line
Answers to common questions to make your decision to call a little easier.
When someone calls the NABS Advice Line our friendly, experienced, and non-judgmental advisors are here to listen and support you
No matter how brilliant our industry is, it is human. Which means the road can be rocky, but we’re here for the ride.
What sort of questions will I be asked?
When you call our Advice Line, you’ll speak with a dedicated advisor focused on your unique needs. We use open, coaching-style questions like, “What do you need right now?” to help explore your options and guide you forward. Rest assured, your conversation remains confidential and will never be shared with your employer or anyone else.
Our trained advisors are here to help with a wide range of issues, ensuring that no matter what you’re facing, you have a confidential space to talk.
"I felt extremely well listened to, understood and never patronised. I’ll be recommending this to my colleagues."
What are some common reasons for calling?
Whether you’re facing redundancy, have contractual queries, need advice on maternity leave or flexible working, or want to raise a grievance, we’re here to help you understand your rights and explore your options.
From work pressures and stress to anxiety, depression, or personal loss, we offer a compassionate ear. We also provide guidance on relationship issues or general emotional wellbeing.
If you’re dealing with budgeting challenges, unexpected expenses, or exploring opportunities like Upskilling or Support Grants, we can discuss ways to ease your financial burden.
Whether you’re experiencing bullying, harassment, or simply navigating a challenging work environment, our advisors can help you understand your options and next steps.
You might need guidance on career growth, job searching, networking, or skills development. We can help you map out strategies for professional or personal improvement.
If you’re calling on behalf of a colleague, friend, or family member who might need support, we can discuss how NABS can assist while ensuring that any personal details remain confidential. We encourage anyone in need to reach out directly so they can receive our full support.
Sometimes, you might simply feel overwhelmed or unsure about the next step. Whatever the situation—be it a mix of personal, professional, or financial issues—we’re here to offer a listening ear and help you explore your options.
Managers play a vital role in supporting mental wellness across our industry. They act as the bridge between leadership and teams, implementing strategy, nurturing an inclusive culture, and meeting high expectations every day. We’re here to lend a compassionate ear and guide you to help yourself and others.